Hong Kong-based airline Cathay Pacific has banned two passengers from its flights after an argument over seat-reclining etiquette descended into xenophobic insults.
The incident occurred during a flight from Hong Kong to London on September 17, and a female passenger from mainland China recounted her experience in a video posted on on Xiaohongshu, China’s version of Instagram. “The lady sitting behind me asked me to put my seat up because it was blocking her husband’s view of the TV. I politely declined, and she started stretching her feet onto my armrest, kicking my arm and cursing at me like crazy,” she said.
“As a major airline, isn’t Cathay supposed to know how to handle such disputes? Shouldn’t treating passengers differently get some consequences?” In a statement released Saturday, Cathay Pacific said it wanted to “sincerely apologize” for the “unpleasant experience.” “We maintain a zero-tolerance policy for any behavior that violates aviation safety regulations or disrespects the rights of other customers,” the airline said.
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