A dealership in Phoenix is handwriting paper contracts. Parts and new-car deliveries are delayed. Such is life for auto retailers and customers across the U.S. and Canada as CDK Global — a software provider to 15,000 dealers — continues to be waylaid by debilitating cyberattacks.
A dealership in Phoenix is handwriting paper contracts and gauging creditworthiness with guesswork. A Jeep owner in Alabama keeps calling about when a replacement part will be in stock. A family in New Jersey is waiting for word on when they can take delivery of their new Audi.
There are only a handful of DMS providers for dealers to choose from after decades of consolidation. That’s left thousands of retailers highly reliant on each of the select few software companies that enable them to line up financing and insurance, manage vehicle and parts inventory, and complete sales and repairs.
This week, he called his dealership to check if the final part needed to fix his vehicle had arrived, as expected. The service center was unsure, saying it was impossible to know because of the hack. Lanni and his wife re-installed the car seats for their children – ages 3, 5 and 8 – and said they hadn’t heard more from the dealer as of Thursday afternoon.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Excessive Heat Warning issued for Phoenix, other parts of ArizonaWe are expecting days of hot temperatures, as the National Weather Service issues an Excessive Heat Warning for Phoenix and other parts of the state.
Read more »
Police situation blocks parts of I-10 westbound in PhoenixInformation about the blockage is limited at this time.
Read more »
Phoenix Fan Fusion brings thousands of comic book fans to downtown PhoenixHundreds of fans are in Phoenix for the opening day of Phoenix Fan Fusion, the comic book convention and pop culture event.
Read more »
Man injured after being hit by car in west PhoenixA woman was hospitalized with life-threatening injuries after a crash involving a Valley Metro bus in central Phoenix on Sunday. Watch the video above for more.
Read more »
Police gather car parts in search for driver after fatal hit-and-run in FrankfordPhiladelphia police are trying to track down a suspect they say left a man for dead after hitting him with their car overnight.
Read more »
Another flight to Canada set for Phoenix Sky Harbor later this yearThe flight between Phoenix and Toronto will begin in October
Read more »