Capital One customers are experiencing widespread service outages affecting various account operations, deposits, and payment processing. The bank attributes the issue to a third-party vendor and is actively working to resolve it. This outage comes amidst a lawsuit filed by the CFPB, alleging that Capital One misled customers by not informing them about higher-interest-rate account options.
Capital One is currently experiencing widespread service outages affecting various account operations, deposits, and payment processing for its consumer, small business, and commercial banking segments. The bank acknowledged the issue on X, formerly known as Twitter, attributing it to a problem with a third-party vendor . They assured customers that they are actively collaborating with the vendor to swiftly resolve the issue and restore normal service functionality.
Capital One expressed regret for any inconvenience caused and thanked users for their patience during this time.Social media platforms, particularly X, have become inundated with complaints from Capital One customers reporting issues with accessing their accounts, making payments, and receiving funds. By 1 p.m. Thursday, Downdetector, a website that tracks service outages, recorded nearly 1,700 reports of Capital One outages. Users shared their experiences, detailing difficulties with accessing their apps, receiving payments, and conducting other essential banking transactions. FOX Business reached out to Capital One for a statement regarding the ongoing situation.This recent outage adds to Capital One's existing challenges, as the bank is currently facing a lawsuit from the Consumer Financial Protection Bureau (CFPB). The CFPB alleges that Capital One misled customers by failing to inform them about higher-interest-rate account options, resulting in millions of customers missing out on an estimated $2 billion in potential interest earnings. Capital One strongly refutes these claims and intends to vigorously defend itself in court. The bank expressed disappointment with the CFPB's timing, citing their pattern of filing lawsuits close to changes in administration
Capital One Service Outages Third-Party Vendor CFPB Lawsuit
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