The telecoms giant plans to shed up to 40% of its workforce by the end of the decade to cut costs.
Telecoms giant BT is to shed up to 55,000 jobs by the end of the decade, mostly in the UK, as it cuts costs.
Mr Jansen said AI would make services faster, better and more seamless, adding that the changes would not mean customers will "feel like they are dealing with robots"."There are plenty of opportunities for our customers to deal with people at BT, plenty of people to speak to." In addition, newer, more efficient technology, including artificial intelligence, means fewer people will be needed to serve customers in future, it said.UK hit
"The introduction of new technologies across the company, along with the completion of the fibre infrastructure build replacing the copper network, was always going to result in less labour costs for the company in the coming years," a CWU spokesperson said.
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
Ubisoft expanding Assassin's Creed team by 40% over coming yearsUbisoft has detailed plans expand its Assassin's Creed team by 40% 'over the coming years' as it seeks to focus its res…
Read more »
Ubisoft plans to increase the number of Assassin’s Creed developers by 40% | VGCUbisoft plans to increase the number of developers working on the Assassin’s Creed franchise by 40% over the coming years. It currently has at least six new series entries in development
Read more »
Woman, 40, 'posed as a man to trick a woman into having sex with her'A court has heard a woman was tricked into having sex during a two-year relationship with another woman who was pretending to be a man.
Read more »
Number struggling to pay bills soars by 40%, FCA findsThe UK's financial regulator says 10.9 million adults are struggling to pay debts and bills.
Read more »
Man, 40, in court accused of child sex abuse charges including rape of girl under 16A man has appeared in court facing child sex abuse charges.
Read more »
Building work pending for many of 40 promised hospitalsStaff at St Helier Hospital are working around leaks, windows falling out and crumbling foundations - so what's happened to the new hospital promised by the government?
Read more »