THE BANGKO SENTRAL ng Pilipinas (BSP) is “closely coordinating” with the Bank of the Philippine Islands (BPI) after the listed lender reported an issue that caused the transactions of its accountholders over the long weekend to be debited twice.
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“The BSP has instructed BPI to submit a timeline and updates on the reversal of its erroneous transactions,” it added. Complaints from BPI clients accompanied with screenshots of erroneous transactions were posted on various social media sites early on Wednesday. “We heard of the issue and note that this not exactly the first time BPI experienced duplicate transactions issue. In 2017, the bank also suffered from internal data processing error that resulted in some accounts being debited or credited twice when the bank was in the process to upgrade its systems,” Mr. Febrian said.
“The recent incident of double debiting and incorrect entry of balance details in BPI mobile banking accounts shows how prone to widespread glitches our financial cyberspace remains,” Mr. Salceda said.
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