“I lost money and some of my colleagues lost money too. Complaints are all over their Facebook page. Check yours ASAP and file a complaint to your branch,” said Joyce Lipa in her now viral Facebook post.
“I lost almost P4,000, my friend lost P17,000, and some of my colleagues lost money too,” said Facebook user Joarra Solis.Users also noted that BPI’s mobile banking app has been inaccessible.
BPI, the Philippines’ third largest bank in terms of assets, attributed the incidents to a glitch, noting that some debit and e-commerce transactions made from December 30 and 31, 2022, were posted twice. The bank said it is working to reverse the double transactions within the day.”As of writing, it’s unclear how many users were affected by the double debit glitch.
“We are already working to reverse the duplicate transactions. Rest assured that your account is safe and secure,” BPI said in a statement.The Bangko Sentral ng Pilipinas said in a statement on Wednesday that it is “closely coordinating with BPI in relation to the double debit transaction incident affecting BPI accountholders.”
“The BSP has instructed BPI to submit a timeline and updates on the reversal of its erroneous transactions,” it added. –
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