The Bank of the Philippine Islands (BPI) has gotten many of its clients worried about their savings when they were notified about 'duplicate' debits posted on their accounts as well as having difficulty accessing BPI's online bank app. | via philstarlife
However, some users weren't too worried about the problem and said that it was merely a"system glitch."
"I've experienced the 0431 Debit Memo glitch at least five times since being a BPI account holder for the past ten years. It's a system glitch and it's usually reversed within the day. Your funds are there, don't worry too much," one user on Twitter"Yes, matagal na siyang problem and dapat inayos na nila yan. Not saying it's okay na hanggang ngayon nangyayari pa rin siya. Obviously it's a hassle and a cause of concern.
In an update on their official Facebook account, BPI stated that they have gotten wind of the complaints and assured clients that they are working to fix the issue within the day. "Following the double posting of ATM, CAM deposits, POS, and e-commerce debit transactions from Dec. 30 to 31, 2022, please be informed that we expect correction of the duplicate transactions within the day," BPI stated.
While they warned customers that they may experience irregular access to their web and mobile app platforms because of the high volume of inquiries, BPI stressed that their accounts are still"safe and secure."
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