A traveler expresses concern over a non-refundable hotel reservation in Cancun, Mexico, as the hotel fails to respond to communication attempts. Booking.com asserts the reservation's validity but offers little assurance of its honor. The traveler worries about potential costs and uncertainty upon arrival, seeking assistance in resolving the situation.
I have a reservation with a hotel in Cancun, Mexico, through Booking.com. It is during the high season, and I was concerned that the hotel might be full and that my reservation would not be honored.
Booking.com has insisted that the booking is valid, but that I must wait until my arrival at the hotel to discover if my reservation will be honored. If the hotel doesn’t honor the reservation, Booking.com suggests that I call it for help. Booking.com says I must endure this uncertainty. I would like to cancel my reservation, but the booking is nonrefundable. My impression of their customer service is that there is a concern for protocols and a complete disregard for guests. Will you please assist?Strictly speaking, your Booking.com reservation is nonrefundable, so the platform is entitled to keep your money. But it should also respond to your messages, and if you’re not hearing anything, this is a sign of trouble.
TRAVEL TROUBLES RESERVATION ISSUES HOTEL COMMUNICATION CUSTOMER SERVICE BOOKING.COM
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