President Joe Biden on Tuesday called on U.S. airlines to follow American Airlines in committing to eliminating family seating fees as part of their customer service plans.
Transportation Secretary Pete Buttigieg said the family seating dashboard will "show which airlines guarantee families can sit together for free" and praised American Airlines "becoming the first U.S. airline to commit to putting this guarantee in its customer service plan."
American said its written plan "provides additional clarity" and is "proud to offer industry leading, customer-friendly policies that ensure a positive travel experience for families."introduced measures under which at least one parent will automatically be seated with any children within their family group who are under the age of 14 at no additional cost.
Biden in September touted his administration's "cracking down" on U.S. airlines to improve treatment of passengers after they updated customer service plans for services provided when flights are canceled or delayed. Nearlysaid Tuesday it "does not charge family seating fees and regardless of the ticket class purchased, will always work with customers on a case-by-case basis to ensure their family seating needs are met.
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