Some customers who could access their accounts were startled to see zero balances.
Bank of America customers say they're having trouble accessing their bank accounts amid a reported outage, with some seeing $0 balances on the BofA app.Reports about a problem at Bank of America spiked around 12:45 pm ET on Downdetector, which collects data on outages.
Many customers complained they could not see their account balances. Some who could access their accounts were startled to see zero balances. A Bank of America branch stands in Manhattan on March 15, 2023 in New York City. Bank of America customers report having trouble accessing their bank accounts on Wednesday.Bank of America did not immediately respond to a request for comment.
Multiple CNN employees with Bank of America accounts could not log into their accounts online. A message displayed for one Bank of America customer said the current balance amount for one or multiple accounts "may be temporarily unavailable."Another said he can't log in but his wife can and her accounts display no balance.The-CNN-Wire & 2024 Cable News Network, Inc., a Warner Bros. Discovery Company. All rights reserved.
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