Striking the balance between technology and humanity is not just a leadership challenge—it is a strategic imperative for companies that want to focus on the people who...
Businesses need to integrate technology into their work processes, regardless of their industry. That’s why an estimated 95% of businesses report integrating at least one technological platform into their workflow, with 87% of those businesses reporting an increase in productivity because of technology, according to the
However, with these advancements come new challenges of course. The more businesses automate and rely on technology, the more they risk losing the human element that makes customer interactions, team dynamics, and leadership effective. While efficiency and enablement is essential, human connections like empathy, creativity, and emotional intelligence—remain equally invaluable.
Humanize Customer Interactions: Use technology to streamline basic interactions, but ensure that customers have access to human support when they need it.
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