Baby Jarrod was in 'absolute agony' when his parents took him to the emergency department two days in a row. He only received a diagnosis when his father called in Ryan's Rule.
Pounding on the emergency department door glass, the crying mother screamed at the nurses to admit her barely conscious six-month-old.
Twice she had been sent home with treatments that made no difference to the child's condition. Now, back at the hospital again, she was desperate. An anonymous letter had been circulated to officials alleging staffing problems were so bad that operations were having to be done without assistants and concerns were raised about the labour ward and midwifery department.
"We dropped the ball … and I apologise for that,'' a senior doctor at the hospital would later tell Felicity.For Felicity, a Caboolture local, the hospital about an hour's drive north of Brisbane, was the obvious choice for the urgent treatment of her son when a GP's consultation failed to determine the cause of his illness.
But then a more senior doctor appeared and said the boy's condition was not eczema but something else and they should come back tomorrow for an ultrasound on his abdomen, according to Felicity.By this time the baby was in agony, according to Felicity. He was dry around the mouth and his skin was flaking.
Desperate, she pounded on the glass to get the nurses' attention and managed to convince them to bring the boy to a bed in the emergency department.Felicity asked for pain relief for Jarrod and a nurse said she would be back in five minutes. She never returned, Felicity said.An hour passed and as Josh followed up on the pain relief, he saw a poster on the wall about Ryan's Rule and dialled the number.
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