A couple in Avon Lake, Ohio, endured significant frustration trying to update their address with the Social Security Administration (SSA). Gloria and Walton Britton spent days on hold, unsuccessfully navigating the SSA's website, and ultimately felt disregarded by the system. Their story highlights the challenges individuals face when trying to interact with government agencies.
An Avon Lake couple tried to change their address but faced issues after dealing with the Social Security Administration systems for hours.Gloria and Walton Britton moved to Avon Lake last month and began changing their address so that credit cards and other bills, including social security, were sent to the right location. They spent days on the phone trying to reach someone to make the address change , but nobody ever answered.'Hurt, frustrated, disrespected,' Gloria said.
I contacted the Social Security Administration and asked them if there was an issue with their system. A spokesperson responded with the following statement:Gloria tried the steps in the SSA's email but did not find success.'Nothing. I had done all that already once. So why was I going to try again?' Gloria said. She said the number in the e-mail was the same phone number she tried several times before.
SOCIAL SECURITY ADMINISTRATION ADDRESS CHANGE CUSTOMER SERVICE GOVERNMENT AGENCIES TECHNOLOGY ISSUES
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