Relief is still a few days away for passengers booked with Southwest Airlines this week
, as the beleaguered airline continues to grapple with what US Transportation Secretary Pete Buttigieg has referred to as a complete meltdown of the system.
Of those canceled flights, some 2,694 were those of Southwest -- a stunning 84% of all canceled flights in the United States. "From what I can tell, Southwest is unable to locate even where their own crews are, let alone their own passengers, let alone baggage," said Buttigieg, adding that he also spoke with leaders of the airline's unions representing flight attendants and pilots.
"We're doing everything we can to return to a normal operation, and please also hear that I am truly sorry," Jordan said. If you've been left in the lurch and your efforts to reach a customer service agent are going nowhere, the founder of"The main hotline for US airlines will be clogged with other passengers getting rebooked. To get through to an agent quickly, call any one of the airline's dozens of international offices," Scott Keyes said.
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