U.S. Transportation Secretary Pete Buttigieg weighed in on Southwest Airlines' holiday-weekend meltdown Tuesday, promising customers that his department will...
U.S. Transportation Secretary Pete Buttigieg weighed in on Southwest Airlines’ holiday-weekend implosion Tuesday, promising customers that his department will hold the airline accountable.
“Their system really has completely melted down,” Buttigieg said in a CNN interview Tuesday evening. Buttigieg said he had spoken earlier in the day with Southwest Chief Executive Bob Jordan, and “I made clear that our department will be holding them accountable for their responsibilities to customers, both to get them through this situation and to make sure that this can’t happen again.”
In a video Tuesday, Jordan said Southwest hopes to be “back on track before next week” and blamed the weekend’s intense winter storm that struck most of the country. Unions representing Southwest workers, however, put the blame on antiquated scheduling software that left the airline struggling to fill flight-crew positions.
“From what I can tell, Southwest is unable to locate even where their own crews are, let alone their own passengers, let alone baggage,” Buttigieg told CNN, saying he had spoken to Southwest union leaders.
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