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My client based in Cape Town is currently looking for an Intermediate Application Support Analyst to join them on a 6 month – 1 year contractPerforming impact assessments on BAU changes and support requests received from business, clients and vendors Gathering information and analysing user requirements for business process improvements and system enhancementsEngaging with outsourced partners to complete requirement specifications and impact assessmentsPerform analysis to compile detailed specifications that covers client and system setup requirements for migration onto and off the investment platform Engage with Project Business analysts in order to provide post-project implementation support to business and to define the support model Support, analyze and respond to business requests that relate to BAU issues and project implementations.
Work with key stakeholders to ensure business requirements, rules and controls are documented and signed offParticipate in formal application change control processesContribute to the evaluation and improvement of the strategic and operational elements of the IT Support ProcessMatric and Relevant IT tertiary qualificationExperience in Microsoft Dynamics 365 -CRM would be beneficialCompetencies Strong working knowledge of administrative business processes, data environment analysis and reporting analysis is essentialAbility to compile test plans and test casesStrong facilitation skills for meetings, workshops and forumsStrong working knowledge of API integrations
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