The percentage of Americans actively seeking new jobs has increased, while job satisfaction has declined. Employees now prioritize work-life balance, better compensation, and remote work flexibility. However, many feel their expectations are not met by employers, leading to feelings of undervaluation. Additionally, changing customer expectations and a lack of confidence in performance management systems contribute to employee dissatisfaction and uncertainty about their future in the workplace.
The share of Americans watching for or actively seeking a new job has increased to 51% today, compared with 45% in 2020. Meanwhile, Americans' happiness at work has declined: just 18% are extremely satisfied with their jobs today, down from 26% pre-pandemic.
In the last four years, many companies have undergone dramatic changes in their workforce: layoffs at the onset of the pandemic, rehiring when the economy rebounded, elevated turnover during the Great Resignation, and now, today, 7 in 10 workers say their organization has been disrupted in the past year, according to Gallup, and it's led to team restructures, people getting more responsibilities added to their jobs, and budget cuts. Workers want the option Another big pain point is that employees have different expectations of their workplace compared with pre-pandemic norms. 'Work-life balance and better compensation packages became more important to employees, along with expectations for remote work flexibility,' Gallup researchers write. 'A mismatch between what employees expect and what employers offer can leave employees feeling undervalued and questioning their future.' Employees may also be facing new pressures among the clients and customers they serve. A majority, 56%, of workers say they've noticed changes in customer expectations since the pandemic, according to Gallup, with many workers reporting that customers are more demanding today than prior to the pandemic, giving them more work with fewer resources. At the same time, leaders have little confidence in their performance management systems, according to Gallup. That means organizations don't have a reliable way to clarify expectations, recognize good performance and develop employees. These factors contribute to workers feeling like they don't know what's expected of them at work, or that they have a meaningful impact on or connection to the company's success, both of which are crucial to feeling fulfilled at work, according to Gallup
WORKPLACE EXPECTATIONS JOB SATISFACTION GREAT RESIGNATION PERFORMANCE MANAGEMENT CUSTOMER EXPECTATIONS
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