Gallup reports a surge in Americans seeking new jobs coupled with a decline in workplace satisfaction. The ongoing shifts in the workplace, including layoffs, rehiring, and the Great Resignation, have created instability and uncertainty for employees. Misaligned expectations between employees and employers, coupled with demanding customers and ineffective performance management systems, contribute to employee disillusionment and a desire for change.
The share of Americans watching for or actively seeking a new job has increased to 51% today, compared with 45% in 2020. Simultaneously, Americans' happiness at work has declined: only 18% are extremely satisfied with their jobs today, down from 26% before the pandemic.
In the last four years, many companies have experienced dramatic changes in their workforce: layoffs at the start of the pandemic, rehiring when the economy rebounded, elevated turnover during the Great Resignation, and now, continued instability. Today, 7 in 10 workers say their organization has been disrupted in the past year, according to Gallup, leading to team restructures, increased responsibilities for employees, and budget cuts. This disruption can negatively impact employee morale and lead to resignations. Another significant issue is that employees have different expectations of their workplace compared to pre-pandemic norms. 'Work-life balance and better compensation packages became more important to employees, along with expectations for remote work flexibility,' Gallup researchers write. 'A mismatch between what employees expect and what employers offer can leave employees feeling undervalued and questioning their future.' Employees may also face new pressures from clients and customers. A majority, 56%, of workers say they've noticed changes in customer expectations since the pandemic, with many reporting that customers are more demanding today than before, increasing their workload with fewer resources. Simultaneously, leaders have little confidence in their performance management systems, according to Gallup. This means organizations lack a reliable way to clarify expectations, recognize good performance, and develop employees
Job Satisfaction Workplace Disruption Great Resignation Employee Expectations Performance Management
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