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Amazon said it is discontinuing Amazon One, its palm-authentication service, across all retail businesses.Users will be able to continue to use Amazon One at supported retail locations until June 3, though some locations may phase the services out before this date.
The services will remain available to patients for check-in at healthcare locations until further notice.Amazon One enables users to use their palms for actions such as paying at a store, presenting loyalty cards, and entering sports venues.The news of its discontinuation comes as Amazon announces it is closing all of its Amazon Fresh and Amazon Go stores, where the technology was used.Amazon One was first tested in 2020 at two Amazon Go stores in Seattle. The technology was later rolled out to other locations, including all of its Whole Foods stores.The tech and retail giant said on Tuesday it plans to close its Amazon Fresh stores "to prioritize investment in growth areas." It is also closing about 15 Amazon Go convenience stores.Separately, on Wednesday, Amazon said it is laying off about 16,000 corporate roles as part of a broader move to cut bureaucracy."In response to limited customer adoption, we're discontinuing Amazon One, our authentication service for facility access and payment," said an Amazon spokesperson."All customer data associated with Amazon One will be securely deleted after the service ends," they added. Do you work for Amazon and have a tip or story to share? Contact this reporter via email at rshahidi@insider.com or Signal at @royashahidi.36. Use a personal email address and a nonwork device; here's our guide to sharing information securely.
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