Aeromexico has been named the world's most punctual airline by Cirium, surging from outside the top 10 to the top spot in 2023. The airline's success is attributed to its company culture, investment in new equipment, and strong partnership with Mexico City International Airport, which ranked fourth globally for on-time flights. Cirium also highlighted Delta Air Lines as the best global airline for operational excellence for the fourth consecutive year.
"They've had a remarkable year," he said."They've increased their on-time performance ... by a whopping 9%. To go from from outside the top 10 to No. 1 is quite unprecedented."
He said the Crowd Strike software update, which inadvertently grounded thousands of flights, especially those operated by Delta Air Lines, hurt the overall punctuality of the industry.On-time performance is a critical factor for passenger satisfaction and a key health-check metric for the airline industry. Delays often increase costs for airlines, while decreasing crew morale, especially among those who directly interact with travelers seeking answers for delays.
Airlines Punctuality On-Time Performance Aeromexico Delta Air Lines
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