When the paychecks stopped coming for a special needs provider in the Bronx, she called 7 On Your Side for some special help of her own.
Ask any parent of a child with autism, and they can name that one special teacher who became their lifeline. Their service is worth their weight in gold. When the paychecks stopped coming for a special needs provider in the Bronx, she called 7 On Your Side for some special help of her own.
Angela Moses' 2-year-old daughter, Addyson, has her very own early-intervention angel: therapist, Nicole Pankin. "Her weakness is she trying to get her words out, she has a speech delay," Moses said. "That's where Miss Nicole comes in, she helps her and she's her special instruction.""She was so wonderful, she was patient," Pankin said about Addyson. "You get such a bond." But that bond and progress with the children Pankin treats was close to being broken when Pankin's paychecks abruptly stopped coming.The company which schedules her sessions, New Path Services, wrote an email to instructors last year, saying "Payroll will not be disbursed as scheduled." They said the delay would only last a week, but week after week, Pankin still hadn't gotten paid."I just kept working because it's not fair to them," she said. "They're kids, they don't deserve that."In text messages she shared with 7 On Your Side, Pankin is desperate, saying "...how long can we go without a paycheck" and "...this is so not OK, I'm broke and I have bills to pay."No longer able to keep working for free, and about to be evicted, Pankin's friend, Tony, took her in, and more importantly, gave her some soothing advice: call 7 On Your Side.In a statement, New Path Services said, "The duration of the payment adjustment reflects the time required to reconcile claims and payments associated with the New York State Early Intervention program. The delay was due to processing issues and timing delays within the El Hub system, as well as delays in Medicaid reimbursement, which impacted the availability and confirmation of funds needed to finalize payment accurately. Once all necessary information was received and verified, we promptly completed the reconciliation and issued the appropriate payment.""It was the amount owed to me," Pankin said. It took multiple deposits, checks, and even some money orders. By the end, the teacher got paid for every hour worked, $17,785.71. "7 On Your Side is awesome," Pankin said. "If you do need something, get in touch with Nina and her team!"Do you have an issue with a company that you haven't been able to resolve? If so, 7 On Your Side wants to help you! Fill out the form below or email your questions, issues, or story ideas by filling out the form below or by emailing7 On Your Side helps mom get reimbursed for lost medical equipmentNYPD officers on modified duty after 'disturbing' video of arrest at Brooklyn liquor storeFamily seeks answers after New Jersey woman found dead while on vacation in Zanzibar
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