Zoom has updated its terms of service to allow the use of certain customer data for its artificial intelligence efforts. The company clarified that it will not use audio, video, or chat customer content for training its AI models without the customer's consent.
The TOS does state, however, that Zoom "will not use audio, video or chat Customer Content" in the training of its AI models "without your consent," something the company also emphasized in a Monday post from Chief Product Officer Smita Hashim.In the post on its website, the company said it updated its TOS for transparency purposes around use and ownership of content on Zoom.
For AI training, Zoom also said "education records or protected health information" were off-limits without consent. Over shoulder view of female worker have webcam digital virtual conference with diverse multiethnic colleagues. Downdetector, which reports service outages, said reports of issues with the digital video conference service skyrocketed within the past
The company said users have the option to give consent to AI model training when two of its recently-launched AI features get turned on. In those instances, the user’s data only goes toward boosting the "performance and accuracy" of the features and not for third-party models, according to Zoom. The AI-powered Zoom IQ Meeting Summary and Team Chat Compose features have been available for roughly two months.Zoom has previously said it has its own AI models, in addition to utilizing ones from companies like OpenAI and Anthropic and those of certain customers. OpenAI is the Microsoft-backed firm behind ChatGPT, an AI chatbot that has garnered significant attention and popularity since its debut late last year.
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