Zoom CEO Eric Yuan wants AI clones in meetings

Zoom founder Eric Yuan on AI-powered “digital twins,” taking on Microsoft and Google, and the future of remote work,

Today, I’m talking with Zoom CEO Eric Yuan — and let me tell you: this conversation is nothing like what I expected. Eric started Zoom after working at Cisco and realizing there was an opportunity to make videoconferencing simpler and easier to use. And he was right: Zoom is now a household name — especially after usage exploded during the pandemic. But usage has since come down, and Zoom faces a number of business challenges he and I talked about.

Some of the tasks we’re working on, we’re investing in, may not be released in the next 12 to 18 months, but we have to invest for the future. I think those several things can position us very well and to be the innovator in the AI era. When you talk about investing for the future and not showing results right away, Zoom is a public company now. You do face that quarterly pressure.

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