Thousands of flights have been canceled after a worldwide internet outage hit many leading airlines, forcing passengers to scramble to save their vacations and other trips. In the United States, American Airlines, Delta Air Lines, United Airlines, Spirit Airlines and Allegiant Air had their flights grounded for varying amounts of time on Friday.
Passengers look up at the departure board as they wait due to a global technology outage at Toronto Pearson Airport, on Friday, July 19, 2024. Customers wait in line at a departure area for Spirit Airlines at LaGuardia Airport in New York on Friday, July 19, 2024, after a faulty CrowdStrike update caused a major internet outage for computers running Microsoft Windows.
That’s because many flights are sold out or have just a few empty seats during the peak summer vacation season, which leaves airlines with less room to accommodate passengers from canceled flights.Airlines should rebook passengers automatically, but that could take much longer as carriers recover from the outage, so passengers will have to take more initiative. And be more creative.
Another tactic is to post a few words to the airline on the social platform X. Many airlines have staffers who will help rebook passengers who contact the carrier through social media. Some airlines are telling passengers to arrive as much as three hours before their scheduled departure times. Many experienced travelers scoff at such warnings; this might be a good time to take them seriously.U.S. Transportation Secretary Pete Buttigieg said the Federal Aviation Administration’s systems, including air traffic control, were not affected by the outage. TSA said its screening of passengers was not affected either.
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