Since the rise of generative AI, many have feared the toll it would take on the livelihood of human workers. Now CEOs are admitting AI’s impact and layoffs are starting to ramp up.
Micha Kaufman, CEO of the freelance marketplace Fiverr , fired off a memo to his 1,200 employees that didn’t mince words: “AI is coming for your jobs. Heck, it’s coming for my job too,” he
“We’re going from mass hiring to precision hiring,” said Chen, adding that companies are starting to focus more on employing experts in their fields. “The superstar workers are in a better position.” Tech companies have also started cutting jobs or freezing hiring explicitly due to AI and automation. At stalwart IBM, hundreds of human resources employees were replaced by AI in May, part of broader job cuts that terminated 8,000 employees. Also in May, Luis von Ahn, CEO of the language learning app Duolingo, said the company wouldfor work that could be done by AI.
Automating jobs has its limits, too. Last year, Klarna said that the company’s AI tools were doing the work equivalent to 700 customer service agents. But a year later, the company seemed to reverse course, announcing a recruitment drive to hire more human agents.the new hiring push meant the company was pulling back on AI. Instead, he said the new human agents would handle more of the higher-end conversations the company had previously outsourced.
Stanford Fiverr Klarna Amazon Duolingo Shopify Ibm Layoffs
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