Have you recently thought about taking your Samsung phone to an authorized repair shop to have it fixed? You may want to reconsider.
Samsung introduced a self-repair program in 2022 and expanded its scope earlier this year, offering access to repair kits and genuine replacement parts for DIY repairs. However, due to a lack of expertise and the risks of breaking things, most people still prefer to get it done at repair outlets — authorized or otherwise.
Related While that is problematic in itself, Samsung also seems to have embraced a rather hardline stance when it comes to third-party or aftermarket parts. “Company shall immediately disassemble all products that are created or assembled out of, comprised of, or that contain any Service Parts not purchased from Samsung,” reads a part of the contract.
If a customer wants to keep their faulty non-genuine component — say, a third-party battery or screen assembly — they are required to submit a written request, which will take at least a day to process. Another Samsung-authorized repair outlet in New Delhi told me that they would hand over the faulty part back to the customer without any written application or a mandate to destroy the phone itself.
“As we tried to build this ecosystem, we consistently faced obstacles that made us doubt Samsung’s commitment to making repair more accessible. We couldn’t get parts to local repair shops at prices and quantities that made business sense,” iFixit said.
Right To Repair Samsung Samsung Repair
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