Healthcare is seeing rapid growth in technological capabilities that utilize artificial intelligence to provide autonomous care. New research explores what influences people's acceptance of such technology
You're in the park going for a run, and your wearable device is tracking your performance, your heart rate, and various other aspects of your physical health. Pooling this data over a period of time gives you a strong idea about your physical fitness. Combine that data with your diet, your genetic data, your electronic medical records and you can paint a comprehensive picture of your physical health.
"There is increasing use of automated systems in the medical field, where intake is now often conducted through a kiosk instead of by a receptionist," the researchers explain."We investigated user acceptance of these 'robot receptionists,' along with automated nurses and doctors. In addition, we tested whether the form that these roles took—human-like, avatar or robot—made a difference in user acceptance.
Adherence to such a machine heuristic was gauged by asking the volunteers to state their level of agreement with comments such as,"When machines, rather than humans, complete a task, the results are more accurate." Alongside these questions the volunteers were also asked to rate their level of expertise using the latest technologies.
This was largely consistent regardless of whether the volunteers were engaging with doctors or receptionists. If the volunteer were strong users of technology and had the high adherence to the machine heuristic, they were supportive of digital healthcare.
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