Investigative Reporter at News 5 Cleveland
CLEVELAND — Just in time for spring break, Frontier Airlines recently announced expansion of flights and its business at Cleveland Hopkins International Airport. However, before you book with the company, News 5 Investigators found some data about Frontier that flyers should know ahead of time.Russ Miller from Mentor criss-crosses the globe looking for trophy fish, but last month he reeled in a massive headache from Frontier Airlines.
He explained that he stood in line for a long time and eventually was told more bad news. “They don’t have enough rooms for 23 people. I was fuming then and so was everybody else,” said Miller. So, they boarded another bus to go to a different hotel. “It looked like Alcatraz. We had barbed wire all around the roof,” said Miller.
The U.S. Department of Transportation reported in 2023 that of the 10 airlines tracked, Frontier was dead last for operations arriving on time with a 67% average. In 2022, Frontier recorded 66% of its flights on time, according to the DOT. For cancellations, Frontier again finished last in 2023 with the highest percentage of its flights grounded.
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