Meliesha Jones accidentally sent an email to a customer containing an offensive remark intended for a colleague. Although she immediately apologized and offered compensation, the company dismissed her for gross misconduct. An employment tribunal ruled in her favor, awarding her over £5,000.
A worker who was sacked after calling a customer “a twat” in an email she mistakenly sent to him has won more than £5,000 in an unfair dismissal claim.
Shortly afterwards the customer’s wife rang up and said: “Is there any reason why you called my husband a twat?” Jones said she would offer to pay the customer £500 out of her own pocket as “a gesture of goodwill.” The customer had contacted the company directly and made further threats about publicising the incident, in particular by leaving a poor review on Trustpilot, and bosses decided to “get rid of” Jones, the customer heard.
“It is clear that on the day of the incident, Mrs Smith thought that the claimant’s mistake was regrettable but not a disciplinary matter.”
Employment Law Dismissal Email Error Customer Complaint Compensation
United States Latest News, United States Headlines
Similar News:You can also read news stories similar to this one that we have collected from other news sources.
LNP pledges ‘justice schools’ for youth offenders in crime crackdownQueensland’s opposition will open two ‘youth justice’ schools if it wins the October 26 election.
Read more »
‘Should be really proud’: Coach reveals three hidden stories behind Swans’ all-time finals winAFL: Sydney coach John Longmire fronts the media after Swans' Qualifying Final wins over GWS Giants.
Read more »
Yesterday, she swayed an election. Today, Taylor Swift was back to doing what she does bestAt the MTV VMAs, the pop phenomenon set a record for most ever solo wins.
Read more »
Yesterday, she swayed an election. Today, Taylor Swift was back to doing what she does bestAt the MTV VMAs, the pop phenomenon set a record for most ever solo wins.
Read more »
Yesterday, she swayed an election. Today, Taylor Swift was back to doing what she does bestAt the MTV VMAs, the pop phenomenon set a record for most ever solo wins.
Read more »
Murder charges laid over Brisbane cocaine deaths, after child phones 000A child was forced to call for help after two people died from an adverse reaction to cocaine allegedly supplied by a Brisbane man.
Read more »