The three words were written on the ammunition a masked gunman used to kill UnitedHealthcare CEO Brian Thompson.
This image provided by the New York City Police Department shows a man wanted for questioning in connection to the investigation of the killing of UnitedHealthcare CEO Brian Thompson outside a Manhattan hotel, Wednesday, Dec. 4, 2024. , according to two law enforcement officials who spoke to The Associated Press on condition of anonymity Thursday.
“Delay, Deny, Defend” is also the title of a 2010 book by Jay Feinman that delves into how insurers handle claims. UnitedHealthcare was named in an October report detailing how the insurer’s prior authorization denial rate for some Medicare Advantage patients has surged in recent years. The report from the U.S. Senate Permanent Subcommittee on Investigations also named rivals Humana and CVS.
“Many Americans view these companies as driven by profit rather than a commitment to serve their customers,” said Mario Macis, a Johns Hopkins economist who studies trust in the health care system. “And this creates a big disconnect.”Anger and vitriol against health insurers filled social media in the wake of Thompson’s killing. Users’ reactions — and in many cases jokes — populated comment sections teeming with frustration toward health insurers broadly and UnitedHealthcare in particular.
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