Tracy Ford, from Homewood, contacted ABC7 I-Team after facing difficulties obtaining a loaner vehicle from BMW following a recall on her 3 Series.
Friday, December 20, 2024 4:38AM Homewood woman Tracy Ford contacted ABC7 I-Team as she struggled to obtain a loaner vehicle from BMW after her 3 Series was among 700,000 cars recalled.The woman states her car was under recall for weeks, but she couldn't get BMW to provide her with a loaner.ABC7 Chicago is now streaming 24/7. Click here to watch It's the last thing any driver wants to get in the mail: a recall letter.
But when drivers receive one, they expect the carmaker to address the issue and get them back driving as soon as possible.'I am upset because I'm paying on a car and I'm paying insurance for something I cannot drive,' Ford said.The Homewood woman received a recall notice from BMW in early October, stating the recall involves the water pump's electrical plug connector. Small drops of liquid could drip down onto the water pump's electrical connector, and over time, it could lead to a short circuit, and in rare cases a fire.'Ugh, I freaked out,' Ford said. 'I'm not going to drive it and run the risk of me and my family being in the car and something happens like that, so I was scared.' Ford says she called her BMW dealership, and a manager told her they had no idea when the parts would be available and suggested she contact corporate for a loaner. It's a billion-dollar corporation. It should be no way that as consumers we have to sit here and not have a loaner.'Call around to different dealerships to see if I can get a loaner,' Ford said. 'So it put me in a place of calling all different dealerships in Illinois.' Ford says all of the dealerships told her corporate handled these types of loaners. It was a frustrating back and forth, meanwhile her car is sitting in her garage collecting dust.'I've seen how you care about consumers, and you care about people,' Ford said. 'You've helped people and it's gotten result
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