The nation's new 988 hotline, intended to help anyone experiencing a mental health emergency, has been out of service for several hours Thursday.
FILE - New York Police Department officers wake up sleeping passengers and direct them to the exits at the 207th Street station on the A train, Thursday, April 30, 2020, in the Manhattan borough of New York. In New York City's latest effort to address a mental health crisis on its streets and subways, Mayor Eric Adams announced Tuesday, Nov.
People can still reach a mental health counselor through the lifeline by texting “988” or opening a chat at 988lifeline.org. “We’ve taken immediate action to ensure alternative 988 channels are available to the public,” Lovenheim tweeted. The outage had been ongoing for several hours Thursday, she said.
The 988 helpline, launched in July, is a national helpline staffed with mental health counselors around the country that's designed to be as easy to remember as the emergency line, 911.
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