In a world where the Apple Watch is being deployed in medical studies, why do hospitals and clinics still rely on the clunky fax machine?
The continued use of fax technology by doctor's offices is a tradeoff between privacy and efficiency, says WSJ Health Expert Lloyd Minor. Photo: iStock Photo By Lloyd Minor Sep 19, 2019 2:45 pm ET Lloyd B. Minor, MD, is a scientist, surgeon, and academic leader. He is the Carl and Elizabeth Naumann Dean of the Stanford University School of Medicine.
Here’s a typical scenario: A specialist asks a primary-care physician for a patient’s electronic health record . But because the two providers don’t use the same EHR software, the record must be faxed. When it finally arrives on the other end, perhaps the handwriting is illegible, or the page with the relevant information is missing. Even if all goes well, the specialist will still have to fax back a report of the patient visit, risking further information breakdowns.
Lots of reasons, it turns out, and chief among them is the inadequacy of electronic health records. Though they’ve done plenty of good and are leaps and bounds ahead of where they were a decade ago, EHRs still fall short in many ways. One of the biggest shortcomings is the lack of interoperability among different EHR systems.
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