Hundreds of Black Keys fans who purchased tickets from StubHub, SeatGeek and Vivid Seats were shut out of the band's show at the Wiltern Thursday. Here's why.
Confusion about the massive mishap continued Friday as customers tried to get refunds. Some were furious with the Black Keys themselves, who many believed were punishing fans. Others placed the blame squarely on third-party sellers they say shouldn’t have sold the bad tickets. Several called out the Wiltern for being rude to customers and handling the debacle poorly.
On Friday, the Black Keys, a Grammy-winning duo that has become one of the most prominent rock bands in America since breaking out in 2008, said in a statement that they had made the call to turn fans away.the band said in an email via their representative. “This was our first show in over four years and the kickoff of the Let’s Rock Tour.
The Wiltern show was a kickoff gig celebrating the Black Keys’ upcoming tour in support of their ninth studio album, “Let’s Rock.” “I’ve never seen something like this happen,” said an employee of one of the resale marketplaces, who asked to remain anonymous for fear of retribution. “It’s unfair for these third-party players because everyone had a valid ticket.”
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