Southwest Airlines was responsible for the bulk of flight cancellations and delays again, signaling that the airline's recent troubles aren't parking at the gate just yet.
that it was "staffed and prepared for the approaching holiday weekend" before the severe weather disrupted its plans.
"These operational conditions forced daily changes to our flight schedule at a volume and magnitude that still has the tools our teams use to recover the airline operating at capacity," Southwest said.that "staffing and technology problems" sent "the carrier on a downward spiral." "With schedules deteriorating so quickly amid the winter storm, Southwest’s crew scheduling struggled to keep up with the quick changes needed to keep crews and planes in place," The Points Guy reported.
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