'Equity is a very important component of how you get to an inclusive environment,' says Macy’s CEO Jeff Gennette. 'You have to have an inclusive environment where everybody feels like ‘I’m showing up with all my ideas and experiences’'
acy’s Chief Executive Jeff Gennette sees prices of overstocked items falling soon. “Customers are about to get some amazing deals on products that were hot during the pandemic,” says Gennette, who has run the biggest U.S. department-store chain since 2017.
Macy’s hired Gennette as an executive trainee in 1983 after the English literature major graduated from Stanford. He has worked for the chain ever since, except for a brief stint running an FAO Schwarz store. He developed a reputation for spotting trends as he steadily advanced, becoming Macy’s president in 2014. Gennette says being one of the few openly gay leaders of a Fortune 500 company has influenced his management style.
Our customers in a cocoon during the pandemic are going into stores again. They want to try things on. Size fit is a big pain point for buying on the internet. And the younger generation is very prime to go to stores. There are on-ramp categories for them like toys, engagement rings, and a job interview suit. We’re making sure our future is highly relevant for all demographics.
What obstacles must you overcome to complete Macy’s transformation into a digital led retailer with a substantial physical presence? We help bring out your unique style for yourself, your family, and your home with a gigantic menu of brands and content from off-price to luxury. We do that fairly well digitally. Doing that in a physical setting has been more difficult, but one we’ve set out to accomplish.
You often talk about coming out as a gay man soon after you joined Macy’s. How has bringing your authentic self to work benefitted your longtime employer?
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