IT workers have seen it all: from employees spilling coffee on their laptops to falling for phishing attempts.
IT help or therapist? A new survey has found three in five IT workers have to"frequently provide emotional support" to users when they encounter a cybersecurity issue.
While cybersecurity threats are on the rise, four in five IT workers have a high level of trust that their organization’s users can identify and prevent cybersecurity threats themselves. An overwhelming majority of employees admitted they delay contacting IT, stating they will first try their own basic troubleshooting or be too embarrassed to admit what happened .
IT workers agreed: they deal with email and computer lockouts most frequently , followed by regularly dealing with forgotten passwords and complex issues with in-house software . “Today, we’re seeing a new level of partnership between IT and employees to resolve technology issues faster and keep their systems secure.”
Eighty-four percent of employees find their IT department to be helpful and 76% said their IT team makes it easy to resolve tech-related issues.
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