Whole Foods CEO John Mackey on our new grocery-buying habits: 'When things return to normal, there will be a lot of people who don't go back to shopping in-person'
John Mackey helped popularize organic food when he co-founded Whole Foods Market four decades ago. Over the past several months, his chain of more than 500 stores has scrambled to adapt to another major shift in how Americans buy groceries.
Since the coronavirus pandemic gripped the U.S. in March, consumers have been ordering more groceries online, making bigger purchases at a time and avoiding lingering in Whole Foods’ aisles. To meet the rush for grocery deliveries, the chain temporarily closed some urban stores to walk-in shoppers and converted them to handling online orders only. The grocer is also expanding its pickup operations.
“When things return to normal, there will be a lot of people who don’t go back to shopping in-person,” Mr. Mackey predicts.
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