Edward 'Eddie' Celaya is a Multimedia Journalist here at KGUN9.
Tucson Fire Department is partnering with telehealth provider MD Ally to manage rising emergency call volumes, which have increased by over 40% in the past two decades. The collaboration aims to redirect non-emergency medical calls to telehealth professionals, allowing emergency responders to prioritize urgent cases.Deputy Chief of Operations Barrett Baker noted that last year alone, Tucson Fire received over 100,000 calls, many of which did not require paramedic assistance.
“We have seen an increase in calls going to telehealth,' she said. 'And they are saving countless hours and thousands and thousands of dollars for our community.”The telehealth option is designed for non-urgent cases, such as flu-like symptoms or chronic conditions, allowing emergency responders to focus on critical incidents like strokes, heart attacks, or trauma.
MD Ally Public Safety Communications Department Tucson Fire Department
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