When patients bail, you lose time — and money. Here’s what to do to stay on schedule.
The reasons patients opt out of appointments are as individual as the patient and include concerns about healthcare costs, long wait times, and a lack of transportation, said Michael Nilsson, a software developer and founder of AddEvent, a calendar technology platform that healthcare professionals use to reduce missed appointment rates.
Anderson added that this back-and-forth not only is deleterious to the patient’s health but can also start to put a strain on the patient-physician relationship. “Doctors tend to go with the flow,” he said. “Patients come and go, but most physicians have no clue what their RPV is.” However, having statistics on hand can help you identify the issue and start adjusting.Let’s say your show-up rate is decent, but you’ve noticed that after a preliminary appointment, your patients aren’t complying with your suggestion that they return to your office for a follow-up appointment, whether that’s in 2 weeks or 2 months.
“We don’t lead with ‘what kind of insurance do you have,’” he said. We try to address the pain and find a connection.” “Make sure your front desk team reinforces the new appointment day three times so that the patient is clear on when they need to come back.”While text message reminders from your office may annoy some patients, texts have proven to be especially effective in keeping patients on schedule. One older study found that text message reminders reduced no-show rates by 38%.
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