What we know about the Global Microsoft and CrowdStrike outage

Alexander Smith is a senior reporter for NBC News Digital based in London.

A routine software update caused cascading chaos that has engulfed global businesses from airports and banks to retail and law enforcement. It wasn’t a cyberattack, but was caused by one of the world’s largest cybersecurity companies deploying a flawed update while trying to keep their customers safe from hackers.

Baltic Hub, a global shipping terminal in Poland, said in a statement it had been battling issues related to the outage. The Alaska State Troopers agency was among the law enforcement agencies to report issues, warning people that 911 was temporarily not working. And the British broadcaster Sky News, which is owned by NBCUniversal's parent company, Comcast, was briefly knocked off the air.

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