Wells Fargo is once again cleaning up trouble with its customers' bank accounts, and there are several steps you can take if you've been affected.
Wells Fargo confirmed on Friday that the issue,whichbegan on Thursday,"A limited number of customers could not see recent deposit transactions on their accounts. The vast majority have been resolved, and the few remaining issues will be resolved soon. We sincerely apologize for any inconvenience," a spokesperson for the bank told CNN.
This isn't the first time money has temporarily disappeared from some customer accounts at Wells Fargo. The bank dealt with a similar glitch in March. At the time, missing money was restored after a few days. Wells Fargo confirmed to CNN that, despite the mishap, "funds continue to be secure."Wells Fargo has said that the issue this week did not affect all its customers.
Greg McBride, chief financial analyst at Bankrate, recommends clients flag the issue to customer service. Those who do should get the help they need the soonest.He suggests contacting the bank's customer service by phone, social media, or any other method available. For those with a linked savings account at Wells Fargo, McBride advises transferring money from that account to cover any payments in the short term.After the technical glitch is resolved and money in your account is restored, McBride stressed it is essential to be "proactive" about pursuing refunds for any overdraft fees that might have been incurred.If problems with your account persist, customers have the option to elevate the issue outside of Wells Fargo.
Ultimately, while there are protections available to consumers,McBride said the Wells Fargo glitch underscores the importance of keeping regular tabs on your bank accounts and your money, "whether it's protecting against identity theft, making sure you don't overdraw your account, or making sure the money that's supposed to be in there got there."
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