The app’s CEO called its workers a “community of household heroes.” But are those workers getting what they need to deal with COVID-19?
“Instacart said that what I was submitting was not good enough. That it needed to be on their PDF file that they were sending me,” Richey said. “Well, I’m under quarantine, I’m not allowed to leave. I can’t now take this note that you’re just now telling me that I need to have, to go back to the hospital to get somebody to sign it, to then be able to email it to you.”
in a first for Instacart — have access to accrued sick pay and COVID-19 bonuses, full-service shoppers work without these minimal protections, as Instacart’s shopping algorithm directs them from crowded grocery stores to people’s homes, creating the sort of hectic hustle that potentially increases viral exposure and spread. It’s a dynamic that boils down to more risk, less reward.
Their demands are relatively simple: Instacart should cover the cost of basic safety precautions, provide hazard pay to shoppers, default the in-app tip amount to at least 10 percent, extend and expand pay for Instacart shoppers who have proof of pre-existing conditions that put them at risk for COVID-19 or a need to self quarantine, and push the qualification date for applying for those benefits past the current deadline of April 8th.
Instacart says that shoppers with confirmed cases of COVID-19 will be temporarily blocked from their app until they can prove they have a clean bill of health. And their much 14 days of COVID-19 pay only comes to shoppers with an official diagnosis or who have been given quarantine orders from local, state, or public health officials.
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