Federal rules that protect fliers have been in the works for more than year. Soon they’ll help passengers get money for canceled flights and luggage delays.
will go into effect later this year, giving travelers a better picture of the full cost of flights before they book — and getting them an easier refund if things go awry.
While the trade group Airlines for America said its members “abide by — and frequently exceed — DOT regulations regarding consumer protections,” consumer advocates praised the administration’s move. “They don’t have to wait the number of months that it’ll technically take for this to go into effect,” Buttigieg said Wednesday. “They could and should be doing this right now.”Instead of first offering a voucher or credit, airlines “must automatically issue refunds without passengers having to explicitly request them or jump through hoops,” the Department of Transportation says.
The new rule provides some consistency. A change is considered significant if a departure or arrival is different by more than three hours for domestic flights or six hours for international trips.
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