Wendy's new restaurant design standard, Global Next Gen, use AI, edge computing and a new optimized layout to deliver more convenience, speed, and accuracy for its customers and delivery partners.
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Data is everywhere. The challenge is to collect and analyze it in an organized fashion. Vasconi shared that at a high level, Wendy’s looks at its data in two ways. The first requires defining how it will use data to enhance the customer experience and that includes removing friction. While the second looks at how Wendy’s uses data to improve operations for the restaurant team and franchise owners.
The partnership allows Wendy’s to use Google’s pre-trained AI models out-of-the-box. Vasconi said, “It would take Wendy’s years to create this capability on our own. Pre-trained models are a great place to start. Even if these models don't get you to 100 percent of your goal, the company is not starting from scratch. When you combine on demand infrastructure with pre-built AI models, we're gaining acceleration.
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