In addition to quantifiable ROI, managed services provide the right support from the right experts at the right time − an integral part of digitaltransformation.
Managed services can often be used as an umbrella term for anything outsourced, but more frequently what is actually being discussed is IT managed services.managed service providers as suppliers that deliver services − such as network, application, infrastructure and security − via ongoing and regular support and active administration on customers’ premises, in their MSP’s data centre , or in third-party data centres.
shows it’s working: the International Data Corporation found that for every 100 users, managed IT services could save businesses over $375 000 annually thanks to reductions in unplanned downtime and IT infrastructure costs, and a jump in employee productivity. Without support of this calibre, many promising solutions falter and ultimately fail. It’s important to understand that managed services form an integral part of the latestAccelerating digital evolution is not just about adopting the latest technology; it’s also about people. Companies need experts to support and advance cloud solutions, while they empower the team to focus on more strategic tasks beyond the day to day management of the business.
Perhaps it is determined that a full managed services approach isn’t right for the company after considering the items above. What else is possible? This type of managed service offering can integrate into in-house teams and develop a deep understanding of the company’s needs to provide informed guidance. TAMs can assist in critical situations and escalations, ensuring timely resolution and high customer satisfaction.
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