New ways of working made up on the fly, little oversight of people and processes, people and leaders working harder than ever to keep up with unpredictable conditions, and venturing into a brave new world of work has defined 2020.
Pioneers were less likely to survive if they didn't possess an element of distrust of strangers, as strangers could be a large threat in frontier days. Distrust in organizations, however, can also be disastrous. After all, employees in high-trust environments have long been known to be more productive, have more energy, and collaborate better than those in low-trust environments. Therefore, when trust is not present in a culture, it can create a performance problem.
On the topic of threats, each interaction with a stranger can bring the threat of contracting Covid-19. When we feel threatened, a natural reaction is to become more insular. A consequence of being more insular, however, is that it can lead to more in-group bias. This means that people tend to prioritize the needs of those like them and become more biased to anyone different.
Debiasing training is great for teams at any level of the organization to bring awareness to this innately human way of thinking. Its benefits could extend into other parts of the business, such as hiring practices and how to control for common hiring biases. This type of training usually falls in the remit of a diversity and inclusion team, with support from your learning and development team.
Second, there could be an increase in risky health behaviors on an employee-by-employee basis. There are many negative emotions in play at the moment, such as sadness, frustration, and uncertainty. One interesting thing that happens when we feel sad is that we are more likely to engage in risk-seeking behavior in an attempt to distract ourselves from feeling sad.
Companies should incorporate risk assessments to the long-term effects of short-term decisions as well as employee wellbeing into their engagement strategies.While a gun-slinging duel to resolve differences is part of the Wild West that is thankfully not present in today's work culture, employers must provide the tools and training to help their people resolve disagreements when one can no longer walk over to someone's desk to talk over a misunderstanding.
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