MyBroadband has been receiving complaints about network issues relating to Vodacom and MTN during load-shedding.
MyBroadband has been receiving complaints about network issues relating to Vodacom and MTN during load-shedding and was able to recreate two of these issues within a single load-shedding slot.
MyBroadband set out to try and recreate some of these issues during a bout of stage 3 load-shedding on a Monday morning. At the same time, making calls from Vodacom to Vodacom sometimes went directly to voicemail, but the call usually went through if we tried again.We verified that the MTN SIM was reachable, as we could call it without problems from MTN.Later, we could not reach the MTN number from the Vodacom SIM while parked at the Pierre van Ryneveld Spar.
“Vodacom has invested heavily in backup systems to keep services stable during load-shedding, and as such, we can confirm that none of the sites in and around the area in question did experience an outage during the period in question.”Vodacom explained that multiple network operators having equipment and sites that could be affected by load-shedding — and other network events during the test — compounds the scenario’s complexity.
That said, base station outages will impact the availability of all services, including voice and data, across all technologies. “This may be caused by another issue as it is a site-specific problem. Network congestion spikes during load-shedding — sites that go down in surrounding areas cause the serving sites that stay up to have to carry more traffic but still transmit.”“A site designed to carry a set number of users now has to carry the traffic of itself, as well as the closest sites that have gone down, which reduces the ability to sustain throughput,” stated O’Sullivan.
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