'It affected all of them in their own unique ways': Remembering the courage of Glenview 911 dispatchers on July 4 GlenviewVillage
Annie Marchiafava asked an employee she manages at the Glenview Public Safety Dispatch Center if the worker would like to talk about the events of July 4, 2022."I think it affected all of them in their own unique ways," said Brent Reynolds, who oversees the dispatch center as Glenview's director of public safety support services.
by signing up you agree to our terms of service "That was the first call he received, from a person who was having the worst moment of their life. He did an excellent job, but that's just one example of the types of things that the telecommunicators experience. They thankfully don't expect mass casualty events like this, but they hear things that have a lasting effect on them," he said.
On a typical July 4, Glenview Public Safety Dispatch handles an average of 1,143 calls, Village President Mike Jenny said last August. On July 4, 2022, dispatch answered 3,346. Marchiafava, who had been scheduled for a noon to midnight shift but rushed to Highland Park as soon as she heard the news, called their work"outstanding."
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