Here’s what to do if you’re a customer. And with service and security failures so common, we deserve a streamlined recovery process.
pros and cons of credit freezes vs. credit monitoringIf you use the same password for Sling TV and Instagram, thieves now have the information they might need to take over your Instagram account.If you think you reused the same password from your Dish, Sling TV or Boost Mobile accounts anywhere else online, change those passwords right now.
Consumer advocates said you should take notes and keep documents of communications with Dish and what you’ve done to recover from the cyberattack. Keep receipts if you’ve signed up for credit alerts or freezes.
Choose the option for “Phone, internet, TV service” and then in the next step, select “privacy or data security concern.” Follow the prompts, skip the questions about money lost in a scam, and put your complaint in the “comments” field.You might say at a minimum: Dish Network said my personal information may have been compromised in a cyberattack.File a complaint with the FCC hereAlso, search online for the name of your state plus “attorney general consumer protection complaint.
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